faq
fREQUENTLY ASKED QUESTIONS
frequently asked question
LEASE AGREEMENTS
How do I apply?
Apply on the online application portal. Upon submission, a complete lease agreement will be emailed to the primary parent email address (Parent 1). Complete and return it to our offices or via email, along with the correct supporting documents as per the lease agreement required documentation.
Where can I find the annexures to my lease agreement?
All annexures are available to read through on the Annexures page on the menu of this site.
How do I know if my lease agreement has been successful?
With each online lease application, you will receive an email notification confirming receipt by UniLodge. You will also receive a complete lease agreement via email.
The best way to secure your unit is to send the completed lease agreement (please make sure parent/guardian & student sign each page). Supply all the required supporting documents (as per the lease agreement required documents), as well as the full first payment as per your lease agreement (preferred payment option and payment terms).
How will I know if a unit/room has been allocated to me?
Your friendly UniLodge team will send you a welcoming/confirmation email confirming your room/unit number, move-in dates, etc.
Can rooms/units be viewed before signing a lease agreement?
Yes. We would love the opportunity to showcase our stunning residences to you! To schedule viewings please call us on 018 285 7400 or mail us at info@unilodge.co.za.
Alternatively, visit our offices and we will showcase your preferred residence (if showrooms are available). Kindly take note of our operating hours for scheduled viewings.
What is the lease period?
The lease period is specified in your lease agreement. For alternative lease periods please contact OppiKampus to discuss options.
What is included in my room/unit?
Most of our residences are partly furnished and consist of a comfortable single bed (base & mattress), 2 plate stove/full stove/oven, microwave, fridge & study desk with a chair and a bookshelf.*
*Selected residences | T&C’s apply
What is the standard option?
Also known as the individual room. This option is a non-sharing bedroom with its own en-suite bathroom. Situated within an apartment that has a secondary adjacent bedroom. The adjacent room will have 1 other student occupying the secondary bedroom. The communal kitchen is shared by all occupants.
What is the sharing option?
A shared room option consists of a bedroom occupied by 2/3 students with an en-suite/separate bathroom. The room is situated within a communal house. The communal kitchen within the apartment is shared by all occupants.
Can I choose my room?
You may choose your room option if that unit/room is available. You may not insist on a specific room/unit number if it renewal has not yet been confirmed by the current occupant. Renewal tenants must also have paid to date in order to renew in their same unit.
Can I choose my roommate?
You may choose your roommate if the option allows for sharing. If you already have someone in mind that you would like to share a room/unit with, this must be mentioned to the relevant UniLodge Staff representative with your first inquiry/submission of your signed lease agreement, as the allocation of both students’ needs to be noted on both lease agreements to ensure they are allocated together. Placement together will depend on unit availability.
What other services can be added to my accommodation?
DSTV* facilities are available; however, this is for the tenant’s own account with our preferred suppliers – Tip Top TV (Tel: 018 293 0277) directly.
*T&C’s apply | Selected residences
PAYMENTS FAQ
What fees are payable with my lease agreement?
First full payment as per your relevant lease agreement. Kindly check your relevant lease agreement (this would have been emailed to you upon submission of your online application) for the fees payable or confirm with an UniLodge representative if you are unsure due to application statuses (bursary/renewal).
A new tenant will be required to pay a deposit, administration fee, mattress protector, 1st months rent (+Dec rental – only applicable on monthly payment terms).
What fees are payable before I can move in?
The fees payable will depend on the student & the lease agreement. Is the student a new occupant or renewal occupant and are they a bursary student or self paying? Kindly check your relevant lease agreement (this would have been emailed to you upon submission of your online application) for the fees payable or confirm with an UniLodge representative if you are unsure due to application statuses.
Will my financial aid cover my UniLodge costs?
It may, however, you will need to confirm with your financial aid provider. After the university charges are satisfied, available financial aid funds may be released to the student for student accommodation expenses – such as payments to UniLodge. Normal payment terms and deadlines will apply. The tenant/occupant remains liable for any payments relating to accommodation that exceed the maximum capped bursary allowance (prepaid deficit as per the lease agreement).
RESIDENCE FACILITIES FAQ
How does the generators at UniLodge work?
The generators DO NOT supply electricity to student rooms during loadshedding. Electricity is supplied to all essential services which includes lighting, security operations, access control.
What security does UniLodge offer?
Most of our residences* have 24/7 security officers guarding, along with CCTV as well as facial recognition & biometric access. Residents are welcome to install security gates at their units, at their own expense. To conform to the current building finishes, management requires security gates to be installed by Bazooka/Greenlight signs exclusively. They may contact Leon at 018 285 1096 or 082 856 2378.
*T&C’s apply | Selected residences
What should I do with my garbage?
Please make use of the communal garbage disposal areas by using the correct refuse bags and tying them closed properly. If possible, please separate different recyclable materials. We have marked recycle bins available at selected residences*. Please do not dispose of any broken appliances/furniture by leaving them in these areas.
*T&C’s apply | Selected residences
Is there parking available?
Yes. UniLodge has safe & secure parking areas available (covered/basement). Parking is charged at an additional fee as per the lease agreement and is paid once off annually. A UniLodge parking disc will be issued, which must be displayed in your vehicle’s windscreen and be visible to security.
Will there be available WIFI / Internet in my room/unit?
UniLodge offers uncapped Fibre available as an add-on in your lease agreement. This is 20MB Uncapped and is usually 1 annual payment. For more information, please check your lease agreement or ask your residence admin for more information.
Are my friends and family allowed to sleepover?
Sleepovers are only permitted in the standard options. Sleepover fee of R300.00 per person/per night. Sleepovers must be pre-arranged at our financial offices and paid for beforehand. This does not apply to sharing options.
Is there prepaid electricity in the units?
Yes, there are prepaid electricity meters in all the units/apartments. Prepaid electricity is available from the Citiq App, most banking apps as well as from UniLodge offices and other local retail outlets (Super Spar).
Will I be able to receive parcels via courier/delivery?
No. If a parcel is sent to you at the residence, you must collect it yourself from the courier/delivery company.
Are there laundry facilities?
Yes, we have laundry facilities throughout our residences. Washing machines are free to use, however, the tumble dryers* are coin-operated (R30.00 per bundle).
*T&C’s apply | Selected residences
Will my financial aid cover my UniLodge costs?
It may, however, you will need to confirm with your financial aid provider. After the university charges are satisfied, available financial aid funds may be released to the student for student accommodation expenses – such as payments to UniLodge. Normal payment terms and deadlines will apply. The tenant/occupant remains liable for any payments relating to accommodation that exceed the maximum capped bursary allowance (prepaid deficit as per the lease agreement).
What are the policies on smoking?
All indoor areas are smoke-free, including the units. There are marked designated smoking areas available for residents to use outside, with ashtrays/sand bins available.
Will my room be cleaned?
You are responsible for cleaning your room. Due to security reasons, no informal cleaners are allowed inside the rooms/units (unless the unit is being used for showroom purposes). Should you require cleaning services please contact Muller Ent. Cleaning services (082 470 1042) or Perfectly Maid (073 080 5598) for their pricelist and services.
Does UniLodge provide meals?
No. UniLodge provides facilities to cook in your rooms/shared communal kitchens.
How do I report a maintenance issue?
At UniLodge we want you to be happy in your surroundings. To assist with this, we have our maintenance department. You can report any problems via our online maintenance request form, at our office, or you can call on 018 285 7400 and ask for Maintenance.
A ticket will be logged for the repairs, and a date & time will be confirmed with you, as you will need to be present for the repairs to be conducted. Alternatively, for after-hours emergency assistance, please contact 066 501 5622.
How is UniLodge staffed?
UniLodge is professionally managed by full-time administrative, financial, and maintenance staff.
Is there student support staff (caretaker)?
Yes, for after-hours assistance in the residences, you may contact our non-resident student support staff at 076 329 6372 or an email can be sent to info@unilodge.co.za
Is UniLodge part of NWU?
No. While we maintain a mutually supportive relationship with the NWU Potchefstroom campus , and are NWU-accredited & recommended. OppiKampus residences are privately owned and professionally managed.
MOVE IN FAQ
When will I be able to move in?
The move-in date will be confirmed by UniLodge once the room/unit allocation process is complete. Working hours for January, February and March to be confirmed, please refer to our website for operational hours
How will I be able to access my residence/room/unit?
UniLodge will confirm which administration office to report to to complete your move-in process in January. All new residents must be captured on the biometric access system to have access to their residence. You will be given a key for your unit, as well as your room (only applicable in shared apartments).
Can I move in after hours?
Move-ins must be completed during office hours. You must first receive your key and be registered on the biometric access system before access can be gained to the residence. If you have your key, you may move in at any time.